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DATA PRIVACY NOTICE FOR CUSTOMERS
At New England Home Interiors, we aim to take an honest, secure and careful approach to your data. We understand the importance of your personal details and we know and care that your data is used in a secure, sensitive and fair manner.
This policy, alongside our Terms & Conditions is designed to give you a clear, transparent view on why New England Home Interiors collect and process your personal details, how we use them, and what rights you have in relation to how New England Home Interiors interact with your data.
The data controller is:
New England Home Interiors
60-62 East Street
Horsham
West Sussex
RH12 1HN
By visiting www.newenglandhome.co.uk you are accepting and consenting to the practices described in this Privacy Notice.
Why does New England Home Interiors require my personal data?
We capture data for a number of reasons:
Mainly, we require your personal details to fulfil an order, request or customer service issue that you’ve requested. This data is essential to us fulfilling your requirement and is collected as part of our on-going business activities. For example, we collect your address from you during checkout, to ensure we’re able to deliver goods to your requested location.
We store some personal details in order to communicate with you relating to our business activities. This may be informing you of our current product range, sales and offers on our product range. We only do this when you have actively consented for us to add you to our database.
We store your details for as long as is reasonably needed to complete the actions described above. For example, if you have purchased a product from us with a 10 year guarantee, we’ll store your personal details for this period of time, so we can assist you during the guarantee period with any guarantee claims.
What personal data does New England Home Interiors collect?
Information you provide:
When you enter information into the New England Home Interiors site, and 3rd party partners described below, we store it within our secure systems to fulfil the request you have made. This data may include, but is not limited to:
Your name, address(es), telephone number, email address, payment/card details, your business information.
When opportunities arise for New England Home Interiors to use these personal details for communicating with you outside of the agreed actions, we’ll ask you clearly for your consent. The main example of this is to add you to our email marketing database, and we’ll only send you marketing communications when you have explicitly asked us to. The system that we use for collating customer details for our direct marketing services is called MailChimp.
New England Home Interiors do not sell on your details onto any third party company. There are instances where we pass on your details to fulfil an agreed purpose, you can find further details of this below.
Information collected automatically:
When you use the New England Home Interiors site, we record some information relating to the technology that you use to browse and at times, the activity you take on the website.
This includes, but isn’t limited to:
- Your IP address and IP location,
- Web-browser and version
- Device type,
- Computer operating system,
- The products and pages you have interacted with
- Page interaction information.
How secure is my personal data?
Information stored and processed by New England Home Interiors is secure to the latest industry standard.
Is the information New England Home Interiors receives shared with other parties?
In the small number of cases New England Home Interiors does share your personal details, this is to allow us to process your order or request you have made. These third parties are service providers who New England Home Interiors work with to provide the service you have requested or consented to. This includes, but isn’t limited to service providers who provide services such as:
- Card Payment Processing
- Delivery And Logistics
- Email Service Providers
- Fraud Prevention & Credit Agencies.
- Analytics & Personalisation Software Providers
In the cases described, we ask these 3rd party service providers to maintain a set level of security and care with your personal details. Each service provider only has access to the information they require to perform their functions, and are not permitted to use this for any other manner. In these cases, service providers process your data in accordance with this notice, and relevant EU and UK law, such as the General Data Protection Regulations.
What information can I access?
You are entitled to make a request to New England Home Interiors, sometimes known as a ‘Subject Access Request’ which allows you to understand what personal details of yours New England Home Interiors holds.
In most cases, the reasons for processing data and types of data we hold have already been defined to you within this privacy policy.
Should you wish to make a request, the best way to get in touch is in writing to;
New England Home Interiors Ltd
60-62 East Street
Horsham
West Sussex
RH12 1HN
Should you wish to contact us by email, you can do on info@newenglandhome.co.uk to enable us to quickly assist with your request.
What choices do I have?
As mentioned above, we do require your personal details to complete our primary function, delivering an order to you. You can, of course, choose not to share these with us but you may be unable to complete a purchase.
You are given the choice during our multiple data entry points whether to opt-in to our marketing communications. We’ll adhere to your preferences both at the point of entry, and also in the future, should you change your mind. To instantly opt out of marketing emails, click the Unsubscribe link towards the bottom of any marketing email. You will not be opted out of essential transactional emails, such as emails regarding the status of your order.
You can also make a request for New England Home Interiors to ‘forget’ your information, which means to delete all traces of you from our files and databases.
Should you wish to make a request, the best way to get in touch is in writing to;
New England Home Interiors Ltd
60-62 East Street
Horsham
West Sussex
RH12 1HN
Should you wish to contact us by email, you can do on info@newenglandhome.co.uk to enable us to quickly assist with your request.
You can also choose to turn off ‘Cookies’ from within your web browser, or block specific sites from capturing information using this method. We’ve provided details in the next section on how to easily do this for the most popular web browsers.
How do you use ‘Cookies’?
Cookies are small, harmless and confidential text files with unique IDs that help us to recognise you when you visit our website.
They help us to attribute browser behaviour, shopping preferences, advertising preferences and to improve your shopping experience.
We also use cookies to allow us to complete essential functions of the website, for example, when you leave a product page, we need to remember whether you have added this item to your basket as you continue browsing the website.
What Cookies do New England Home Interiors use and how third parties (Google) use your data?
Google analytics – for monitoring and improving website performance and customer experience – “We use these cookies to gather information about how the New England Home Interiors site is used. Without these cookies, we wouldn’t know which pages are most visited, or how many people visited them. We also use these cookies to find out how you arrived at our site. For example, either from a search engine or an email”
For information about how Google uses your data please see Google’s Privacy & Terms site
Google maps – our website uses Google maps features and content to provide customers with the location of our store and, with user location consent, to provide personalised travel directions.
For more information about how Google uses location data please see Google Maps Terms of Service
Shopping basket – no user data is collected but cookies are used to identify carts and when details for items placed in the cart and related information are changed and updated – “We use these very important cookies to store information about your shopping basket. This way, if you navigate away from the site and return later, your basket is remembered. You would not be able to place an order with us without allowing this cookie”
Social – we have social sharing installed on the site and we should probably include information about associated cookies – “These cookies allow you to share information on social networks such as Facebook, Twitter or Pinterest”
Can I opt out of ‘Cookies’?
You can choose a range of cookie settings in your browser. For more information on this, please visit the page below that relates to your specific browser.
It’s important to note that restricting cookies may have an adverse effect on how functional the New England Home Interiors site is. Many integral parts of our website rely on cookies for our core functions, so you may find that the website does not work as intended, and therefore you may be unable to place an order. If you are having difficulties placing an order, please email us at info@newenglandhome.co.uk
For more information about cookies, we recommend you visit: www.youronlinechoices.eu