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Terms & Conditions


  • ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us
  • ‘Contract’ means any contract for Goods made between you and the Company
  • ‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions
  • ‘We’ means New England Home Interiors Limited registered in England No. 7509744 at 60-62. East Street, Horsham, West Sussex, RH12 1HN, United Kingdom. Vat no. 107192728.
  • ‘You’ means the customer seeking to purchase the Goods from us and ‘You’ shall be construed accordingly

Pricing & Offers

Here at New England Home Interiors Limited we work hard to ensure that prices listed, and technical specification provided for all our products is correct and accurate at the time of purchase. We are entitled to make amendments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer’s memory from previous visits – it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available. Any price changes will be advised and agreed prior to accepting your order.

Privacy Policy

We will collect and store any personal data that you may volunteer whilst using our services, e.g., placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include- Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery logistics.

Delivery & Collection

All delivery options and charges can be found on the relevant product pages during checkout. Please note that delivery timetables are best estimates and may be subject to change as due to seasonality, weather and other non-specified factors. All prices include VAT. For orders containing multiple items, you will be charged one fee based on the collective weight of your order, unless you specifically request specialist delivery arrangements.

Our specialist delivery and placement service is only available in the South East of the UK in the following Post Codes.

BN – BR – CR – CT – DA – E – EC- EN – GU – HA – IG – KT – ME – N – NW – PO – RH – RG – RM – SE – SL – SM – SO – SS – SW – TN – TW – UB – W – WC – WD

We can offer a standard unassembled delivery Nationwide as per the shipping costs that are calculated at checkout.

Our smaller deliveries are usually handled by a selection of courier companies. We are unfortunately unable to give any special delivery instructions to drivers e.g., leaving products with neighbours or in sheds. Nor are we responsible for any delays the couriers or delivery companies experience. In instances where goods go missing, we have to allow 30 days in order for us to be able to successfully claim from the carrier. If our specialist delivery and placement service is applicable and selected, we can offer special instructions such as timed deliveries for example.

When your order arrives at your address, you will be given the opportunity to check and sign for the products. During delivery, we recommend a visual inspection of your order on arrival for any obvious damages, and to ensure that all products ordered are present. You are not expected to check every item before signing for the delivery.

Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your order number for reference. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection.

Upon signing, responsibility for these products passes on to you, and any risk of damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser, so please ensure that person is present to check and sign for the goods at the supplied delivery address.

All damaged goods, wherever possible, must be returned in their original packaging.

Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout, for example entering incorrect address details, so please ensure all information is correct before processing your order.

If you fail to take delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.

We advise against booking any installers or engaging in preparatory work until full receipt and inspection of your goods, and will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith but cannot be taken as precise or exact information.

Our out of stock items are listed with an estimated timescale. These are dates estimated by our suppliers and are subject to change. We will confirm when an item is back in stock via either telephone or email, and then action can be made for your chosen delivery method.

If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.


We are pleased to accept orders by any of the following methods by telephone and in person, all credit / debit card transactions are subject to validation checks and are authorised by the card user. We accept Master Card, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered card holder.  All orders are to be paid in full at point of order.

Cancellation Rights

You have a right to cancel your order before dispatch or within 14 working days after the date of delivery by either calling us, or sending written notice of cancellation to:

New England Home Interiors Limited, 60-62 East Street,Horsham,West Sussex, RH12 1HN or emailing us at info@newenglandhome.co.uk quoting your order reference number. We will refund you the cost of the unwanted item within 14/30 days. Once you receive the cancelled order please return the item back to us within seven days of receiving the parcel.

This right of cancellation does not apply where goods are specifically made to your specification or personalised at your request.  This refers to items such as made to measure sofas, upholstered items, dining tables manufactured in either Ceramic or Dekton, Coffee Tables manufactured in either Ceramic or Dekton, bespoke cabinetry, bespoke cushions, fabric orders, lamp shades, window treatments and made to measure beds.

After 14 days from the day after the Goods have been received, you will not be able to cancel the Contract.

All goods, wherever possible, must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.

We are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.


Please note that all orders placed through our website or phone system are subject to New England Home Interiors Limited accepting said order, at which point a contract is formed between both parties and the goods are dispatched. Title and ownership of goods will pass to the customer on delivery. Point of accepting the order is considered to be the point of process, picking and packaging at our warehouse or distribution location.

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. All images are displayed with the manufacturers/supplier’s permission.

On occasion the manufacturer may make small changes to the design of a product, due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer of sale.

All prices stated include VAT at 20%

New England Home Interiors Limited hold the right to withdraw any item listed due to unavailability.

Comments and Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to New England Home Interiors Ltd, 60-62 East Street, Horsham, West Sussex, RH12 1HN or via email to info@newenglandhome.co.uk we will reply within seven working days.